Ricky R Dsx

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Mineola, Texas

Screwed me over and didn't even have to borrow the $

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

Finally started pulling myself out of a slump from unemployment and homelessness courtesy of Covid I applied for a loan to try and assist my transportation issues from selling my vehicle last year.. Filled out their online application, same as the one in store, and was approved for X amount.

Had to work and no transportation so it was on hold but i received email reminders, text and finally an actual letter in the mail saying it was a go.

Took an unscheduled day off work because i'd have to walk the 3.2 miles and once i got there they decided they needed a check stub from work as i'm direct deposit but only one day off so i walk an additional 6 miles to my job and back to interrupt my boss (whom they also called to verify i worked there!) who's filling in for me to print me out my last pay stubs. Get back and we finish up and i'm informed they couldn't approve me because they didn't approve my bank, i hadn't been employed long enough and my credit wasn't enough...all this information was the same information that they approved online but now that i've missed work, wasted my only day off for the next 8 days, made a heck of an impression on my new boss, and pretty much just spent the entire day humiliating myself on something they already had an answer to, the only thing i have to show for it is going to work sore and embarrassed...oh and it rained today so those 9 miles felt like 90..The young lady who was the loan officer was quite apollegetic and genuinely sympathetic so I appreciate her.

View full review
Loss:
$1031
Cons:
  • Inconsiderate
  • Deceptive marketing
  • Scam like sales tactics

Preferred solution: Apology

User's recommendation: Don't get your hopes up, these companies are somehow immune to anti-scam laws, ethics, courtesy or even basic human decency.

Thomas F Dsp
map-marker Garland, Texas

Identify

I applied online and it told me I was approved for $950 cash and I got all the credentials you have to have for this loan and I get to the to the store and I have to have two forms of ID I've got my ID I've got my bank statements I've got my paycheck stubs everything you need but it says I have to have two IDs I want to know why when nobody else has
View full review

Preferred solution: Let the company propose a solution

Joyce H Cat
map-marker Quinlan, Texas

Denied

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I was denied because I didnt have utility Bill in my name. My address was on my Drivers Licences,car insurance and title but still they couldnt verify my address that I have lived 10 Years
View full review
Cons:
  • Poor customer service
  • Not a customer yet

Preferred solution: Title loan approval

Connie D Mzv
map-marker Little Elm, Texas

Of a disagreement on a loan that was paid a day after because of bad weather

They want me to renew my loan and I refuse because I dont think its fair due to the weather I was not able to go in and make a payment so I paid on line and they say due to my payment being a day late I would have to renew my loan!!!! I will not renew my loan!!!
View full review
Pros:
  • Good way to get quick cash
  • Friendly
Cons:
  • Not a customer yet
  • Entire experience

Preferred solution: Full refund

Arthur O Qmp
map-marker Big Spring, Texas

I forgot my username and password

Ill try to get a loan about two months ago went in there and showing my ID wasnt working I can use my ID but I have to have a license but yeah Ill send me another brochure that I was preapproved so I went back but forgot my username and the passwordI forgot my username and password
View full review
Cons:
  • Not a customer yet

Preferred solution: Have lots of money

User's recommendation: It’s not yawls fault it’s my fault

Shannessy H

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Tyler, Texas

Identify

I got prequalified for a loan online using my new married last name. Im still stuck in the system with my old last name I have both ids and my marriage license. So why would I need a passport? Never heard of that. If I had money for a passport why would I need a loan? This is ridiculous.
View full review
Pros:
  • Very polite
Cons:
  • Professional

Preferred solution: Let the company propose a solution

Nannette S Ehm

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

To talk to agent about financial issue

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
My complaint, is that I was misinformed about my account. I know my payment was due today, I call the store to ask, them could I pay it on the fourth. She said I could renew the account, and that's what I thought I was doing, but it wasn't. The lady tried to get the money out off my account, now my account is in the negative. If they had explained it to me ,what's was going to happen I would never did it. Please some call me.
View full review

Preferred solution: Apology

Anonymous
map-marker Chicago, Illinois

I feel I was discriminated against

Yes I was approved for loan and it seems like its always a issue I would like to get a call to talk more and resolve this issue thank you my number 262365****
View full review
Janet R Ehv
map-marker Carthage, Texas

Cash store withdrawal payment from account ,, then I called office and paid with debit card and they took that payment also

About my payment they automatic took out payment and I paid with debit card also need my money refunded ASAP
View full review
Loss:
$170

Preferred solution: Yes my one payment back

Anonymous
map-marker Vernon, Texas

They say I owe money but I paid it off long time ago

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Yall need to update yall system because I dont owe money to yall I paid it off long time ago and Im just trying to get a car but yall dont want to help hard working Americans out but yall help lazy *** people
View full review
Loss:
$500
Cons:
  • Will not admit when theyve made an error

Preferred solution: Full refund

Samantha R Gff
map-marker Alamogordo, New Mexico

They keep stealing my money even after I paid extra on my bill

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
The cash store sucks I paid them several payments to get me ahead yesterday and today I get an automated draft for a usuals payment. What the *** is wrong with this company they cant even get their systems working in sync and screwing people over that make their payments and then some.
View full review
Loss:
$56

Preferred solution: Full refund

User's recommendation: Don’t go there

Donna F Jjs

I need that 100 to pay for medicine my Dr. Prescribed for me

I havent received the money for recommenting people that got a loan from the store its 2 1/2 months and my loan is almost paid off
View full review
Cons:
  • Ignorant and improperly trained for the services they provide

Preferred solution: Deliver product or service ordered

Bobby M Mrt

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Idaho Falls, Idaho

I made my june payment then I was told that my february payment didnt get made, how did that happen

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I made a payment on june 25 2021, then I was informed that my account was blocked due to no February payment, it was skipped how did that happen considering that my payment for January and for march was made just fine, I live on a fixed income and I get paid on the 4th wed. of every month and your company has known this from day 1, now due to your employee mistake they want me to make a second payment tomorrow in the amount of 148.93, which I dont have the extra money to make another payment
View full review
Pros:
  • Friendly
Cons:
  • Will not admit when theyve made an error

Preferred solution: Let the company propose a solution

User's recommendation: Stop doing business with this company

Richard S Rvx
map-marker Castle Hills, Texas

Referral money

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Updated by user Jul 20, 2021

Nothing I’ve called to the store they act like they don’t know anything and sad they say we will look into it and call you back never do!!!

Original review Jul 20, 2021
Referral a customer to a store in San Antonio Texas and I was promised a referral check of $100 I feel that this was the longest referral check Ive had to wait for its been over 7-8 weeks this ridiculous for a referral check!!!! Ever had to wait this long for a referral check.. most loan companies give it right away
View full review
Loss:
$100

Preferred solution: Let the company propose a solution

User's recommendation: Don’t recommend anyone

Richard S Rvx
map-marker Castle Hills, Texas

Well I got a loan and recommended some one to get a loan so I supposed to get a $100 referral check in the mail it’s been 7 weeks already no check in the mail that’s ridiculous for a loan company!!

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Im still waiting!!! I will ever send a friend or family member to get a loan cause the charge to much and I wont ever get my referral fees!!!
View full review
Loss:
$100

Preferred solution: Deliver product or service ordered

User's recommendation: Don’t recommend anyone

Seneca S Gxx
map-marker Burton, Michigan

I need my money

Poor service and I know this a valid postal approved cashstore what do I say I still got the crumbled up post card that read scan here and she didn't except it , cashstore on center Rd in Flint, Burton, Michigan
View full review

Preferred solution: Approved

User's recommendation: Cooperate assistance

About

Summary

The Cash Store is a subsidiary of The Cash Store Financial Services Inc. It is Canada's leading provider of alternative financial products and services. The company enables its clients to get, transfer money, protects payments, and offers phone cards and cheque cashing. Cash Store Financial is the only payday advance company trading on the Toronto Stock Exchange. The company was founded in 2001 in Edmonton, Alberta under the name of Rentcash Inc. Cash Store Financial employs 1,900 associates nationwide. The Cash Store Financial Services Inc. boasts a growing network of more than 521 branches in over 200 communities nationwide. The company operates two of the most recognizable brands in Canada's expanding payday loan services market. The Cash Store and Instaloans' offering customers an option to traditional lending institutions.

The Cash Store reviews and complaints

The Cash Store is ranked 92 out of 253 in Cash Services category

Why Trust Reviews on PissedConsumer?

  • Professional auto and live moderation
  • 100% user-generated content
  • Equal opportunity and protection
  • Zero tolerance for fake reviews
  • Verified content
  • PissedConsumer is on the Inc. 5000 list

For more information read Blog article